Department Reports
WORKING together
BCACC has two distinct Association arms that work together to provide value for members. Our Regulatory arm supports and protects the value of the RCC designation.
Our new Member Services arm is focused on providing educational and member support programming to help members grow their professional skills.
From the office of the registrar
Appreciation for our Volunteers
“When I was appointed Association Registrar in 1991, we had about 350 members and at least 100 of them were operating in a volunteer capacity – as Board members, standing committee members, ad hoc committee members, Delegate Council members etc. We relied heavily on the founding members to build the foundation of the Association that exists today. We still have a wealth of members who have been with us for over 25 years and many of these members continue to volunteer their time and expertise to help in the evolution of both our association and our profession. Today, a much smaller percentage of the membership constitutes our contingent of volunteers. The vast bulk of the work is currently carried out by a strong and committed staff team.”
Angela Burns
Registrar
Thanks to Donna Knee
December 31, 2019 was Donna Knee’s last day as a BCACC employee. Donna was BCACC’s Professional Practice Coordinator for almost 12 years. We wish Donna all the best for a happy and fulfilling retirement.
mEMBERSHIP registration
2019 was a very good year in the Office of the Registrar for several reasons: BCACC continues to be popular with recent university graduates looking for a respected, professional credential; we closed out 2019 with a total of 4576 members – our largest membership number to date.
comparison of membership
2016-2019
New Members |
Reinstated |
Resigned/Retired |
Terminated |
Net New Members |
377 |
27 |
89 |
44 |
271 |
New Members |
Reinstated |
Resigned/Retired |
Terminated |
Net New Members |
408 |
29 |
87 |
43 |
278 |
New Members |
Reinstated |
Resigned/Retired |
Terminated |
Net New Members |
413 |
42 |
101 |
30 |
282 |
New Members | Reinstated |
Resigned/Retired |
Terminated | Net New Members |
502 | 44 | 96 | 67 | 383 |
complaints
The Inquiry Committee and Regulatory staff were kept busy with 24 formal complaints.
The Conduct Review Panel held an open penalty hearing regarding a member in Vancouver. The cost of these hearings totalled over $60,000 (plus an additional $20,000 in 2018 for the pre-hearing conference). This lengthy process is expected to be completed in the summer of 2020. The complete cost for this conduct review process will be available in the 2020 Annual Report.
Relevant principles from the BCACC Code of Ethics used in complaint cases for 2019 are as follows:
Principal 1: Respect for the dignity of all Persons and Peoples
(26% of all complaints)
- 3% General Respect for the Dignity of all Persons and Peoples
- 4% Respect for Clients
- 6% Informed Consent
- 2% Privacy
- 5% Respect for Other Individuals
- 1% Respect for Peoples
- 5% Respect for Self
Principal 2: Responsible Caring
(31% of all complaints)
- 14% General Responsible Caring
- 10% Competent Caring
- 7% Carefully Managing Risk
Principal 3: Integrity in Relationships
(28% of all complaints)
- 7% General Integrity in Relationships
- 3% Communicating in Integrity
- 15% Connecting with Clients
- 3% Relationship as a Conscious Undertaking
Principal 4: Responsibility to Society
(15% of all complaints)
- 14% Ethical Knowledge and Awareness
- .5% Holistic Approach
- .9% Social Responsibility
From member services
We are committed to providing members with opportunities to connect to their professional association no matter where they reside in the province.
EVENTS BY THE NUMBERS
REGISTRANTS
REGIONAL EVENTS
Region 1 North Coastal
3 Cafes; 1 Workshop; 2 Social Events ; Serving 104 Total Registrants
Region 2 Southern Vancouver Island
7 Cafes; 2 Workshops; 2 Social Events; Serving 285 Total Registrants
Region 3 Interior South
10 Cafes; Serving 93 Total Registrants
Region 4 Lower Mainland NW
4 Cafes; 9 Skills; 4 Workshops; Serving 1101 Total Registrants
Region 5 Fraser Valley
2 Cafes; 1 Workshop; 5 Peer Support Groups; Serving 170 Total Registrants
Region 6 Interior North
7 Cafes; 3 Workshops; 1 Social Event; Serving 169 Total Registrants
CONFERENCE 2019:
WIRED TOGETHER: SELF, SCIENCE, SOCIETY
BCACC’s first bi-annual conference was held in Richmond, BC over October 31-November 3, 2019.
With over 32 speakers sharing their diverse expertise on a range of topics,
learning and connection abounded. Almost 200 attendees took in the 18 plenary
sessions, a lively panel discussion on burnout and vicarious trauma, and unique
lightning round “power hour”.
Keynote addresses were given by Vikki Reynolds and Sharon Stanley, as well as a
pre-conference workshop. Elder Roberta Price graciously led an Indigenous
welcome and closing that was both intimate and engaging.
We thank our Conference Committee for their hard work in making this event a resounding success.
Introducing BCACC’s Director of Member Services
2019 saw growth in BCACC’s Member Services department with the addition of some new staff and a change to the leadership structure. Marci Zoretich was appointed as Director, Member Services and took over leadership of the department, which includes BCACC’s Communications, Education and Events personnel.
BCACC Survey to Membership on Counsellor Rates
BCACC Member Services set out to update the 2016 Fee Schedule in the Fall of 2019. A survey (link) was deployed to the BCACC Membership which showed that the membership favoured a range of rates over a single representative rate.
Going forward, BCACC will survey the membership every two years to ensure that we are keeping the recommended rates ranges current.
Ask an RCC Video Series
We continued to run our Ask an RCC video series social media campaign through 2019. These short videos created with RCCs were made with the goal of promoting the RCC designation through various social media platforms including Facebook, Instagram and YouTube. Over the course of 2019 the videos were viewed:
Facebook/instagram: 244,000 views (1.15M impressions)
YouTube: 66,000 views (257,000 impressions)
* Views = specific to the video playing
* Impressions = ad being seen in a viewable window
Bringing Continuing Education Online
Niki Campbell was hired in October 2019 in the role of Education Coordinator. Niki’s background and expertise in online learning was a welcome addition to our team.
Our goal for 2019 was to develop a space for online professional development to be able to bring members high quality continuing education for low cost or no cost. After much research, we began building our online learning management system and RCC community, eConnect.
eConnect will launch in Spring 2020. We look forward to bringing the membership educational opportunities and a place to connect and learn together.
INSIGHTS Magazine
BCACC published three issues of INSIGHTS magazine in 2019. Magazine content and themes are developed by our Editorial Advisory Committee. BCACC added three new members to the Editorial Advisory Committee in 2019, including the addition of a permanent Indigenous seat.